If a stay or experience isn't materially as described in the listing, contact us within 24 hours of check-in with photos / video evidence. We'll work to find you a comparable alternative on the same dates, or if that isn't possible, issue a 100% refund of the amount paid. This guarantee is in addition to the listing's own cancellation policy and applies to all confirmed bookings on MadNomads.
1. Per-listing policy
Each listing carries one of three cancellation policies — Flexible, Moderate, or Strict. The exact policy in effect at the time of booking is snapshotted to your booking and honoured regardless of any later change made by the provider.
2. Standard tiers
- Flexible: 100% refund up to 24h before check-in. 50% after.
- Moderate: 100% refund up to 120h (5 days) before check-in. 50% up to 48h. 0% after.
- Strict: 100% refund up to 168h (7 days) before check-in. 50% up to 72h. 0% after.
3. How to cancel
- Open your booking in your dashboard.
- Click "Cancel booking". You will see the exact refund amount before confirming.
- Refunds are initiated immediately upon confirmation.
4. Provider-initiated cancellations
If a provider cancels a confirmed booking, you receive a 100% refund regardless of the listing's policy. We will also help you find an alternative listing wherever possible.
5. Failed bookings
If payment is captured but the booking cannot be confirmed (e.g. the unit was just sold out), a 100% refund is issued automatically within 24 hours.
6. Refund processing time
- UPI / wallet: typically 1-3 business days.
- Credit / debit card: typically 5-7 business days.
- Net banking: typically 5-7 business days.
These are issuer-side timelines; the refund is initiated immediately on our side. You'll receive email confirmation when initiated and when processed.
7. Disputes
If your booking did not match the listing description, raise a dispute within 48 hours of check-in via support with photos and evidence. We will investigate and, where appropriate, issue a partial or full refund.
8. No-shows
Bookings marked as no-show are not refundable. If you arrived but the provider refused entry, contact support immediately so we can document and resolve.