How can we help?

Search for a destination, open a listing, pick your dates and number of guests, then hit Reserve. You'll be taken to Razorpay to complete payment, then to your booking confirmation with a downloadable voucher.

You're charged at the moment of booking. For instant-book listings the booking is confirmed immediately on payment. For request-to-book listings the provider has 24h to confirm; if they decline you're refunded automatically.

Each listing has its own cancellation policy (Flexible, Moderate, or Strict). The policy at the time of booking is snapshotted to your booking and honoured regardless of any later changes. You can see the exact refund tiers on the booking page.

Refunds are processed back to your original payment method via Razorpay. Cards and UPI usually settle within 5-7 business days. We'll email you when the refund is initiated and again when it's processed.

Sign up, then visit Become a Host. Fill in your business details and KYC document. We verify within 48 hours; once verified your listings can be published.

PAN card (mandatory), GST certificate (if registered), and proof of address. For provider payouts we also collect bank account details — these are stored encrypted.

Yes — activity listings are coming in Phase 2. The platform is already set up for it; the public listing wizard for activities is being polished. Reach out via contact form if you want early access.

Providers can pay a small daily fee to boost their listing or run an ad in a destination. Sponsored listings are labelled clearly with a 'Sponsored' badge. The booking and pricing process is identical to organic listings.

Yes. Authentication is handled by Supabase with industry-standard security. Payments are processed by Razorpay; we never store your card details. KYC documents are stored encrypted. See our Privacy policy for full details.

For urgent safety issues at a property, call our 24/7 support line listed in your booking confirmation. For non-urgent concerns, open a support ticket with category 'Other' and we'll investigate.

India only at the moment, with a focus on offbeat destinations in the Himalayas, the Western Ghats, and the North-East. We do not currently support international bookings.

Yes. GST-compliant invoices are emailed within 24 hours of a confirmed booking. If you need to update billing details on an invoice, contact support.